Fire Rescue Service Survey

Gray Fire/Rescue (GFR) takes great pride in the service we provide to the community and we are constantly seeking ways to improve our performance. To assist us, we ask that you evaluate our level of service by completing this short survey.

Your additional comments are encouraged!

Which of the following best describes the type of service you received? *

Fire Response

Medical Response

Technical Rescue Incident

Hazardous Materials Incident

Citizen Assist/Service Request

Severe Weather and Natural Disaster

Fire Inspection/Fire Code Issue

Public Education/Fire Prevention Presentation

Other

If "other" please specify/describe:

Please tell us your satisfaction level with each of the following:

	Excellent	Very Good	Satisfactory	Poor	Unsatisfactory
Arrival time of GFR personnel	Arrival time of GFR personnel - Excellent	Arrival time of GFR personnel - Very Good	Arrival time of GFR personnel - Satisfactory	Arrival time of GFR personnel - Poor	Arrival time of GFR personnel - Unsatisfactory
Professionalism/appearance of GFR personnel	Professionalism/appearance of GFR personnel - Excellent	Professionalism/appearance of GFR personnel - Very Good	Professionalism/appearance of GFR personnel - Satisfactory	Professionalism/appearance of GFR personnel - Poor	Professionalism/appearance of GFR personnel - Unsatisfactory
GFR knowlege in dealing with your situation	GFR knowlege in dealing with your situation - Excellent	GFR knowlege in dealing with your situation - Very Good	GFR knowlege in dealing with your situation - Satisfactory	GFR knowlege in dealing with your situation - Poor	GFR knowlege in dealing with your situation - Unsatisfactory
GFR personnel answered your questions and kept you informed	GFR personnel answered your questions and kept you informed - Excellent	GFR personnel answered your questions and kept you informed - Very Good	GFR personnel answered your questions and kept you informed - Satisfactory	GFR personnel answered your questions and kept you informed - Poor	GFR personnel answered your questions and kept you informed - Unsatisfactory
Level of GFR personnel helpfulness & courtesy	Level of GFR personnel helpfulness & courtesy - Excellent	Level of GFR personnel helpfulness & courtesy - Very Good	Level of GFR personnel helpfulness & courtesy - Satisfactory	Level of GFR personnel helpfulness & courtesy - Poor	Level of GFR personnel helpfulness & courtesy - Unsatisfactory
Overall service received from the department was:	Overall service received from the department was: - Excellent	Overall service received from the department was: - Very Good	Overall service received from the department was: - Satisfactory	Overall service received from the department was: - Poor	Overall service received from the department was: - Unsatisfactory

Additional Comments:

Did we provide referrals or information to meet your needs?

YES

N/A

Contact Info

Please complete this section if you would like to talk to Chief Kurt Elkanich about the services you received or would like for us to contact you.If you feel that any level of the service we provided was less than satisfactory, it would be very beneficial for us to hear from you directly. We are also interested in hearing about our successes.

Name:

Address:

Email:

Phone:

Preferred Contact Method:

Telephone

Written Correspondence

Not Applicable

Type of Contact Request:

I'd like to speak to Chief Elkanich

General contact request

Not Applicable

Leave this field blank

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Fire Rescue Service Survey